order information
Order Modifications
We’re unable to make changes to billing information, item selection, size, or quantity once an order is placed. We also cannot alter or cancel orders that have already begun processing for shipment.
If you haven’t yet received a “Processing” notification, we may be able to assist with a shipping address change or order cancellation.
Please contact us at [email protected] with your order number and request details. We’ll do our best to help—however, changes are not guaranteed until confirmed by our team.
All orders are subject to our Returns & Exchanges policy.
If you haven’t yet received a “Processing” notification, we may be able to assist with a shipping address change or order cancellation.
Please contact us at [email protected] with your order number and request details. We’ll do our best to help—however, changes are not guaranteed until confirmed by our team.
All orders are subject to our Returns & Exchanges policy.
Pre-Orders
Pre-order items are not available to ship at the time of purchase. Estimated shipping windows are listed in the product description and your order confirmation email.
Unless otherwise noted, orders that include both pre-order and in-stock items will ship together when all items are available.
What to know about pre-orders:
Unless otherwise noted, orders that include both pre-order and in-stock items will ship together when all items are available.
What to know about pre-orders:
- Payment is charged immediately at checkout
- Estimated ship dates are not guaranteed and may vary
- We’ll notify you via email if a production delay affects your order
- All updates are based on information provided by our vendors—if we haven’t sent an update, we may not have new details yet
Didn’t Receive Your Confirmation?
All order and shipping emails are sent from [email protected].
If you haven’t received your confirmation email:
If you haven’t received your confirmation email:
- Check your spam/junk folder
- Add [email protected] to your approved sender list
- Still nothing? Reach out to us and we’ll resend it for you