general information
Need Help?
For questions about an existing order, please contact Customer Support.
For general store policies, promotions, and technical guidance, you’ll find details below.
For general store policies, promotions, and technical guidance, you’ll find details below.
Promotions & Pricing
All products, promotions, and discounts available at cheyennepaige.com/shop are offered while supplies last.
Prices reflect any applicable discounts unless otherwise stated.
Please note:
We reserve the right to update or cancel promotions at any time.
Abuse of promotions, discount codes, or store policies may result in revoked access to the shop.
Prices reflect any applicable discounts unless otherwise stated.
Please note:
- No rain checks or retroactive discounts
- Offers cannot be applied to past purchases
- Discounts do not apply to gift cards, shipping, taxes, or handling fees
- Promotions may not be combined unless explicitly stated
- Offers are valid for U.S. customers unless otherwise noted
We reserve the right to update or cancel promotions at any time.
Abuse of promotions, discount codes, or store policies may result in revoked access to the shop.
Discount Codes
From time to time, we offer promotional codes for select items.
If your code is not working, it may have expired or reached its usage limit. Please contact Customer Support if you have questions.
- Codes are valid for a limited time and may have a maximum number of uses
- Codes must be entered at checkout to apply
- Discounts apply only to eligible items
- Codes cannot be combined unless specified
- Discounts do not apply to shipping, taxes, or excluded items
If your code is not working, it may have expired or reached its usage limit. Please contact Customer Support if you have questions.
Free Shipping
Free ground shipping is available on eligible U.S. orders over $100 (before tax).
- Valid only at cheyennepaige.com/shop
- Applies to orders shipping to the contiguous United States and Washington, D.C.
- Excludes music items and specialty products
- Split shipments are not eligible unless caused by preorders
Discount Codes
From time to time, we offer discount codes for use on select items.
Please note:
Please note:
- Codes are valid for a limited time and may have a maximum number of uses.
- Each code is subject to expiration or deactivation without notice.
- Discount codes apply only to eligible items and cannot be combined with other offers, unless specified.
- Codes must be entered at checkout to apply.
- Discounts do not apply to shipping, taxes, or excluded items (see Exclusions section).
Free Gift Policy
Free gifts are offered while supplies last.
- Gifts ship to the same address as the qualifying order
- Free gifts may not be resold
- Gifts will not be replaced if lost or stolen
- Shipping and handling fees apply based on total package weight
- Free gifts are not eligible for return or refund
Exclusions
Some items may be excluded from promotions or discount codes.
Exclusions may include:
Additional exclusions may be noted at checkout.
Exclusions may include:
- CDs, vinyl, or DVDs
- Bundles or sale packages
- Flammable or hazardous goods
- Musical instruments or songbooks
- Specialty or limited products
Additional exclusions may be noted at checkout.
Digital Download Assistance
iOS Devices (iPhone / iPad)
Due to Apple restrictions, digital downloads must first be completed on a desktop computer and then transferred to your device.
Android Devices
Desktop Computers
If you experience difficulty accessing your files, please contact Customer Support.
Due to Apple restrictions, digital downloads must first be completed on a desktop computer and then transferred to your device.
Android Devices
- Click the download link
- Tap “Extract All” to unzip the file
- MP3 files will appear in a new folder
- Play directly from your device’s music app
Desktop Computers
- Open the downloaded .zip folder
- Click “Extract All”
- Access your MP3 files in the new folder
- Transfer files to your preferred device
If you experience difficulty accessing your files, please contact Customer Support.
SMS Marketing
For questions regarding SMS enrollment or marketing messages, please contact Customer Support and select “SMS Marketing Inquiry” in the subject line.