general information
If you need help with or have questions concerning your order, please contact us here: Customer Support
General Information
All products, promotions, discounts, and offers on cheyennepaige.com/shop are available while supplies last on a first come, first served basis. Unless otherwise specified, product prices already reflect discounts. All offers are limited to available stock and apply only to eligible items at cheyennepaige.com/shop.
No rain checks or vouchers are available; unless otherwise noted, all offers are while supplies last. Offers are not valid after purchase, and cannot be used on prior purchases, gift cards, gift certificates, taxes, shipping, handling and/or processing charges. Purchaser must pay applicable sales tax. Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Other restrictions may apply. Offers are only available to customers in the United States unless otherwise noted.
Unless otherwise specified, discounts, promotions, coupons, codes, and similar price offers will be applied proportionally across each promotion-eligible item. If a discount, promotion, coupon, code, or offer was applied to a purchase, any return/refund amount will be adjusted so that the refund is spread proportionally across each promotion-eligible item purchased. No returns or refunds will be offered or processed for free gifts. No returns or refunds will be offered or processed for digital music or other downloadable products.
Mav Seven has the right to modify or end any promotion or this policy at any time at its sole discretion. Ricochet Records has the right to terminate the access of any customer who abuses, misuses, or violates the terms and conditions of any promotion, discount, or offer, the terms and conditions of the webstore, and/or these promotional offer policies.
Free Gifts
Free gift offers are provided while supplies last, are not for resale, and will not be replaced if lost or stolen. You are responsible for paying shipping and handling for free gifts, which will be based on entire shipment weight. Free gift[s] will be shipped to the address provided in connection with each order. Refunds will only include final billed product values; no returns or refunds are offered for free gifts. No returns or refunds will be offered or processed for free gifts.
Exclusions
Exclusions may apply and will be noted at the time of purchase.
Discount/offer code exclusions:
CDs, DVDs or vinyl records Sale items, including any bundles or packages Items classified as hazardous materials or that use flammable liquids or gases Musical instruments Songbooks Some promotional offers may only be applicable to specific goods and further exclusions may apply.
Discount Codes
Discount codes are not currently being accepted for purchases on the store. If you have an unused code, it may be available for use at a later date. Please save any unused codes in the event a previously received code becomes eligible again.
Shipping Offers
Free domestic shipping on eligible orders over $100. Receive complimentary ground shipping on your eligible cheyennepaige.com/shop purchases with a value (before tax) of over $100. Offer is valid at scheyennepaige.com/shop only. Offer only applies to an order shipped to a single address within the 48 contiguous United States and Washington D.C.. Additional charges apply for all other shipping options and destinations. Offer does not apply to music products or specialty products, and the cost of these items will not count toward free shipping eligibility. Offer does not apply to orders where “split shipping” option is selected, though where split shipping is automatically applied as a result of one or more music products in a customer cart that are on pre-order or are otherwise not yet available to ship, any eligible non-musical products totaling over $100 USD before taxes and fees will remain subject to free shipping.
All products, promotions, discounts, and offers on cheyennepaige.com/shop are available while supplies last on a first come, first served basis. Unless otherwise specified, product prices already reflect discounts. All offers are limited to available stock and apply only to eligible items at cheyennepaige.com/shop.
No rain checks or vouchers are available; unless otherwise noted, all offers are while supplies last. Offers are not valid after purchase, and cannot be used on prior purchases, gift cards, gift certificates, taxes, shipping, handling and/or processing charges. Purchaser must pay applicable sales tax. Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Other restrictions may apply. Offers are only available to customers in the United States unless otherwise noted.
Unless otherwise specified, discounts, promotions, coupons, codes, and similar price offers will be applied proportionally across each promotion-eligible item. If a discount, promotion, coupon, code, or offer was applied to a purchase, any return/refund amount will be adjusted so that the refund is spread proportionally across each promotion-eligible item purchased. No returns or refunds will be offered or processed for free gifts. No returns or refunds will be offered or processed for digital music or other downloadable products.
Mav Seven has the right to modify or end any promotion or this policy at any time at its sole discretion. Ricochet Records has the right to terminate the access of any customer who abuses, misuses, or violates the terms and conditions of any promotion, discount, or offer, the terms and conditions of the webstore, and/or these promotional offer policies.
Free Gifts
Free gift offers are provided while supplies last, are not for resale, and will not be replaced if lost or stolen. You are responsible for paying shipping and handling for free gifts, which will be based on entire shipment weight. Free gift[s] will be shipped to the address provided in connection with each order. Refunds will only include final billed product values; no returns or refunds are offered for free gifts. No returns or refunds will be offered or processed for free gifts.
Exclusions
Exclusions may apply and will be noted at the time of purchase.
Discount/offer code exclusions:
CDs, DVDs or vinyl records Sale items, including any bundles or packages Items classified as hazardous materials or that use flammable liquids or gases Musical instruments Songbooks Some promotional offers may only be applicable to specific goods and further exclusions may apply.
Discount Codes
Discount codes are not currently being accepted for purchases on the store. If you have an unused code, it may be available for use at a later date. Please save any unused codes in the event a previously received code becomes eligible again.
Shipping Offers
Free domestic shipping on eligible orders over $100. Receive complimentary ground shipping on your eligible cheyennepaige.com/shop purchases with a value (before tax) of over $100. Offer is valid at scheyennepaige.com/shop only. Offer only applies to an order shipped to a single address within the 48 contiguous United States and Washington D.C.. Additional charges apply for all other shipping options and destinations. Offer does not apply to music products or specialty products, and the cost of these items will not count toward free shipping eligibility. Offer does not apply to orders where “split shipping” option is selected, though where split shipping is automatically applied as a result of one or more music products in a customer cart that are on pre-order or are otherwise not yet available to ship, any eligible non-musical products totaling over $100 USD before taxes and fees will remain subject to free shipping.
DIGITAL DOWNLOAD TIPS
To access your files on an iOS device, you’ll need to first download to a desktop computer and then transfer the files to your device. Unfortunately, iOS devices don’t allow you to download music files directly to your phone. We apologize for the inconvenience!
How to access your files on your Android Phone:
To access the album on your phone, follow the link provided and click "Download"
You will then be taken to the downloaded folder and you will then need to click "extract all"
Once the album is finished downloading, a new folder will pop up to confirm that the files are in MP3 format
You can then listen to the album on your phone's music app.
How to access your files on your desktop computer:
Open the downloaded folder (in most cases, the folder name will end with .zip)
Click "extract all"
Once the album is finished downloading, a new folder will pop up with the files in MP3 format
You can then copy and paste the album to your desktop or mobile device.
How to access your files on your Android Phone:
To access the album on your phone, follow the link provided and click "Download"
You will then be taken to the downloaded folder and you will then need to click "extract all"
Once the album is finished downloading, a new folder will pop up to confirm that the files are in MP3 format
You can then listen to the album on your phone's music app.
How to access your files on your desktop computer:
Open the downloaded folder (in most cases, the folder name will end with .zip)
Click "extract all"
Once the album is finished downloading, a new folder will pop up with the files in MP3 format
You can then copy and paste the album to your desktop or mobile device.
SMS MARKETING
Have questions about your SMS enrollment? Please reach out to Customer Support with the subject SMS Marketing Inquiry.