frequently asked questions
Where do I find information regarding merchandise and customer support?
You can find information regarding merchandise and general customer support in our Customer Support and General Information sections.
You can find information regarding merchandise and general customer support in our Customer Support and General Information sections.
Can I place a merch order over the phone?
We’re fully digital—orders are online only. If you’re having trouble with the website or need assistance due to accessibility reasons, let us know via [email protected], and we'll assist you to the best of our ability!
We’re fully digital—orders are online only. If you’re having trouble with the website or need assistance due to accessibility reasons, let us know via [email protected], and we'll assist you to the best of our ability!
Can I get a size/color not shown online?
Unfortunately, no. If you don’t see it in the store, it’s just not available right now. Keep checking back, and sign up for email updates to be the first to see new drops!
Unfortunately, no. If you don’t see it in the store, it’s just not available right now. Keep checking back, and sign up for email updates to be the first to see new drops!
What happens if an item I ordered sells out?
Rarely does this happen, but if an item goes out of stock after you order, we’ll reach out ASAP with an offer for a replacement of equal value. If we don’t hear back from you within 5 business days, we’ll issue a full refund.
Rarely does this happen, but if an item goes out of stock after you order, we’ll reach out ASAP with an offer for a replacement of equal value. If we don’t hear back from you within 5 business days, we’ll issue a full refund.
How can I contact Cheyenne for business inquiries?
You can contact Cheyenne and her team for business related inquiries in the Professional Inquiries section.
You can contact Cheyenne and her team for business related inquiries in the Professional Inquiries section.
Can I message Cheyenne directly?
As much as she wishes she could respond to every message personally, Cheyenne’s inbox stays full. The best way to connect is by following along on socials or subscribing to the newsletter for updates and behind-the-scenes access.
As much as she wishes she could respond to every message personally, Cheyenne’s inbox stays full. The best way to connect is by following along on socials or subscribing to the newsletter for updates and behind-the-scenes access.